PRAO3076 Communication Training for Organizations (3 units)
- Completion of Year 2
In an ever-changing and fast-paced corporate world, communication training is indispensable for employees to improve their work productivity, efficiencies and relationships with colleagues and bosses. Advancements in technology and diversity in organizations have also placed increasing emphasis on the need for communication training. This course is designed to provide students with the knowledge, strategies and tools to become more effective and impactful workplace communicators. Both theoretical and practical approaches to communication training will be examined in this course. Specifically, this course starts with an overview of the communication training design process, needs assessment, and theories for effective learning and training transfer. Then, various applied communication issues like workplace etiquette, diversity and cultural awareness, anger management, press conferences and virtual teams' communication will be studied. Through a blend of lectures, group discussions and interactive workshop activities, students will be able to handle different communication scenarios and effect positive outcomes in and beyond the organizations.
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